• Who is www.thewatchhop.in?
    We are a leading internet retailer of brand name watches in India, and we are the official stockist for numerous designer watch brands.
  • Why are your watches so cheap?
    The main reason for our low prices is that we buy and sell watches in bulk & supply them to our customers in an absolutely efficient manner, which enables us to sell at a lower price than what you would find in a retail outlet where the process of transaction takes a longer period of time. We believe that maintaining the most competitive prices for all of our watches is the primary reason for our extensive and loyal customer base. Finally, because we buy watches in bulk, we buy them cheaper - and we are able to pass these savings onto our customers.

    However, just because we sell watches in great quantities, that doesn't mean you won't receive the same after care that you would benefit from if purchased at a high street store. Our sales & customer support team are available 7 days a week and, you also receive full technical support from the manufacturer, as well as their warranty.
  • What if I order a watch and I don't like it?
    We operate a full 15 days refund policy, where if you change your mind on any purchase you can return it to us within 15 days for a full refund or exchange for another model. All we ask is that the watch is returned to us unworn.
  • Do you sell secondhand watches?
    No. We only sell 100% brand new goods.
  • Do you sell fake/replica watches?
    No. All of our watches are 100% genuine products, supplied to us directly from the manufacturer.
  • Do your watches come in boxes?
    Yes, all of our watches come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. We do not ship loose watches!
  • Do your watches come with guarantees?
    Yes, all of our watches come with the full international manufacturer’s guarantee. You can purchase from us assured with the knowledge that your watch is fully guaranteed for the full period against workmanship faults.
  • Are you an official supplier of these watches?
    Yes. We are an official supplier for all of our watch brands. We do not obtain watches from the 'grey market' or have individual suppliers selling under their brand name like some of the other auction & shopping websites do. You should beware of buying from companies who are not official suppliers, as they are unable to deal with the manufacturer directly and offer you the support you may need in the event of a problem, or obtain replacement parts.
  • What security measures do you take to ensure my credit card details are safe?
    All of our credit card transactions are processed on HDFC Bank’s secure payment gateway over a 128-bit SSL certificate, which means that your credit card details cannot be intercepted or hacked. We do not store any of your credit card details. Your payment is processed securely over HDFC Bank payment system and no one is able to view any of your sensitive details.
  • How do you send the items?
    We ship all our items through our logistical partner Bluedart
  • What kind of packaging do you use to protect my watch in transit?
    For maximum protection, we use our own custom-cut cardboard boxes, which snugly fit the boxes of all watch brands which we sell, filled with bubble wraps or polystyrene.
  • How much is delivery?
    Delivery is free of charge for all orders within India.
  • What if my watch stops working?
    In the event of your watch having a problem, as an official dealer we can provide you with the full support that you require. As well as this, you also receive direct support from the manufacturer of the watch themselves, who usually offer a technical support helpline and guarantee center.